Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.

Free gifts are only included with the initial order. Subsequent subscription orders are not eligible for free gifts.

Some subscriptions may automatically renew at the end of their duration. If you do not wish to renew your subscription, you can cancel it at any time.

You can manage, pause, skip, or cancel your subscription at any time before your next order ships via the link in your order confirmation email, by logging into your online account, or by contacting our support team at support@zooonelabs.com.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying a product that is currently out of stock or will soon become available but is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then process the full or remaining payment at a later date when the order is fulfilled.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, cancellation is no longer possible, but you may request a full or partial refund. Please refer to our returns policy for more details.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a specific period of time to decide whether you want to keep the item. If the item is not returned within that period, your payment method will be charged for the full amount.